Refund Policy

CRHQ is operated by Zero Point Studio d.o.o., Rudeška cesta 179, 10000 Zagreb, Croatia (OIB: 52438945902, VAT: HR52438945902).

1. Subscription Billing Model

Each CRHQ satellite operates as an individual prepaid monthly subscription. When you activate a satellite (server), you are charged immediately for the prorated remainder of the current billing cycle. The subscription then renews monthly on the anniversary of its activation date. If you have multiple satellites, each has its own independent billing cycle.

2. Cancellation

You may cancel any satellite at any time from your CRHQ dashboard. Upon cancellation:

• The satellite is decommissioned immediately.
• You receive a prorated refund for the remaining unused days in the current billing period.
• No further charges will be made for that satellite.
• All associated data is permanently deleted within 30 days.

3. Paid Trial

The first satellite (server) of an organization may start with a 7-day paid trial on the Standard tier, one trial per organization. For trials, these terms apply in place of sections 2 and 4:

• The $19 trial fee is non-refundable. It is charged when the trial starts and covers the first 7 days, including if you cancel during the trial.
• Unless you cancel before the trial ends, your subscription continues automatically on the plan and billing interval you selected at checkout, and the plan price is charged to the payment method used for the trial. We email you before the trial ends.
• If you cancel before the trial ends, you are not charged for the plan. Your server keeps running until the trial ends, is then paused, and is kept for 14 days, during which you can reactivate it as a paid subscription. After those 14 days it is removed from your account; we keep one final copy of its disk with our hosting provider, as described in our Privacy Policy.

4. Refunds

Since satellites are billed in advance, the following refund policy applies:

• Cancellation mid-cycle: If you destroy a satellite before the end of a paid billing period, the remaining unused days will be refunded to your original payment method on a prorated basis. The satellite is decommissioned immediately upon cancellation.
• Billing errors: If you believe you were charged incorrectly, contact us at hello@crhq.ai within 30 days of the charge. We will review and correct any verified billing errors promptly.
• Service outages: If your satellite experiences significant downtime caused by our infrastructure (not third-party services or your own configuration), we may issue a prorated credit toward your next invoice at our discretion.

5. Chargebacks

If you have a billing concern, please contact us at hello@crhq.ai before initiating a chargeback with your bank. We are committed to resolving billing issues directly and promptly. Accounts with unresolved chargebacks may be suspended.